Before you sign up
Tell us what you are thinking of running and which marketplaces you work on. If you are asking whether automated bidding is allowed on a particular one, say which — the answer differs by marketplace and we would rather you asked first.
hello@autocash.appYour account
Include the email address you signed in with. Never send us a marketplace access key — we cannot read a stored one and we do not want a copy. If a connection is failing, replace its key from the Marketplaces page and tell us what the status said.
support@autocash.appFees and payouts
Include the order or payout the question is about. Every earning is itemised in the app with the gross, what the marketplace withheld, the service fee and your net, which is usually the fastest way to see where a figure came from.
billing@autocash.appB2B agency plans
For B2B agency plans, enterprise contracts, and volume pricing. You do not need to write first to start — an agency account signs up directly, the same way a one-person account does, and the 30% revenue share is the same whether you talk to us or not.
sales@autocash.appA security issue
Describe what you found and how to reproduce it. Please do not include anyone else’s data in the report. We would rather hear about it early and imperfectly than not at all.
security@autocash.appA person reads it, and you get an answer.
Not a ticket number and a form letter. If we cannot help, we will say so plainly rather than leaving you to work it out from silence.
Billing questions first
Anything about an invoice, a share or a pause goes to the front of the queue. Money questions should not wait.
Tell us what you saw
The page you were on and what you expected instead. That one detail saves more back-and-forth than anything else you could include.
No sales follow-up
Asking a question does not put you on a list. You will hear back about your question and then not hear from us again.
Want to switch how you work with us?
Moving between the hands-off arrangement and the professional one is the single setting that changes what you are paid, so it is not a toggle you can hit by accident. Write to us and we will move it.
There is no fee and no waiting period. The new share applies from the moment it changes and never to work already recorded.
Negotiating a rate
At volume, the standard share is a starting point rather than a rule. Tell us what you are running and we will talk.
Setting up an agency
You can do it yourself at sign-up. Write to us if you want help planning how the seats and the work should be arranged first.
Found a hole? Tell us and we will thank you.
If you have found a way to see someone else’s data, change what an account is charged, or get access you should not have, we want to hear it before anyone else does. Report it to us directly and give us a chance to close it.
We will not threaten you for reporting something in good faith. We will tell you when it is fixed.
Please do not test against other people’s accounts, and please do not use real client work to demonstrate a problem. Your own account is enough.
Things we genuinely cannot do for you.
Speak to a marketplace for you
Your account there is yours. If it is restricted or a buyer is in dispute with you, that is between you and them — we have no standing in it.
Recover a key you have lost
What you connect is sealed and unreadable afterwards, by you and by us. That is the point of it. Issue a new one and replace it.
Promise you an income
We will not give you a number to expect, however the question is asked. Anyone who does is guessing or selling you something.
Things worth checking first.
- ✓Lost a marketplace access key? We cannot recover it — a stored key is encrypted and is never readable, by you or by us. Issue a fresh one on the marketplace and replace it from the Marketplaces page.
- ✓Forgotten your password? Request a reset link. It is sent to your sign-in address.
- ✓Wondering what a fee was? Every earning in the app shows the gross, what the marketplace withheld, the service fee and your net, and the four always reconcile.
- ✓Not sure what the engine did? Your run history lists every pass with what it scanned, what it sent, what it won and what it produced — including the passes that found nothing.
Please never send a marketplace access key, a password or a card number by email, to us or to anyone. We will never ask for one.
Read your marketplace’s rules before you connect it.
Every marketplace has its own position on automated activity and on who is allowed to do the work. Some permit it outright, some restrict it, and some require that a named human stands behind what is delivered. Those rules are theirs to set and yours to follow — we cannot waive them and we will not pretend they do not exist.
So check the terms of the account you are about to connect. If you are unsure how a particular platform reads, write to us and we will tell you what we know, including when the answer is that we do not know.
It is your account and your reputation on it. We would rather you connected one platform you are confident about than five you have not checked.
Press, partnerships and everything else.
Writing about the category, building something that should connect to this, or representing a marketplace that wants to talk about automated activity on their platform — all welcome, and all to the same address.
We would rather have that conversation early than be discovered in a log file.
If you are a marketplace
Tell us what you want this to do and not do on your platform. We would prefer to be in your rules than around them.
If you are writing about us
Ask us for the real numbers rather than inferring them. We will tell you what we can prove and say so when we cannot.
You do not have to ask us first.
Nothing to pay and nothing owed if nothing is earned. Most questions answer themselves once you have an account open in front of you.